About ordering

What payment methods are available?

We accept the following payment methods:

・Credit card

Visa, JCB, MasterCard, American Express

・Shop Pay

This is a payment service provided by Shopify, which we use, and once you register, you will not have to enter your credit card information or address next time.

・Apple Pay

・Google Pay

・PayPal

・Bancontact

Belgian online payment services

・iDEAL

Dutch online payment services

Payment will be confirmed when you order the product.

The displayed and available payment methods may vary depending on the browser, device type, region, or country.

I haven't received an order confirmation email. What should I do?

An "order confirmation email" is usually sent immediately after placing an order, but if you have not received it, please contact us using the inquiry form. If you have not received the email, there may have been a mistake in the email address you registered, or your email software may have mistaken it for spam or virus email. Also, if the email address you registered is an email address from a mobile phone carrier, it may not be delivered due to spam protection measures, so we recommend registering a PC address. If you are using a mobile phone address, please set it up so that you can receive emails from the "@mynus.jp" domain. You can change your email address from "Change Member Registration Details" on your My Page.

Can I issue a receipt?

It will be enclosed with the delivered product as a "delivery note/package details (receipt)."

If you would like an invoice-compatible receipt, please contact us using the inquiry form (link).

Can I change/cancel my order?

Since the shipping procedure will start automatically immediately after your order, we cannot accept any changes or cancellations to your order.

Can I pre-order?

Sorry, we do not accept pre-orders for any products.

Do you provide gift wrapping?

Sorry, we do not offer gift wrapping.

Returns and Exchanges

Please refer to our Returns Policy .

About Shipping

Please refer to Shipping Information .

Frequently asked questions about products

Compatible smartphone models

Because it is very expensive to manufacture, we are only able to support a limited number of models (approximately 1 to 2 models per year).

I can't attach the case

Please check that you have the correct compatible model. The model name is listed under iOS Settings > About.

The case cannot be attached if a rear camera protective glass or other protective glass is attached.

If you are unable to install the device properly using methods other than those described above, please refer to the HELP page.

Please tell me how to clean the case and remove any dirt.

We recommend wiping with water or a cloth soaked in neutral detergent. You can also use commercially available alcohol disinfectant sheets, but please refrain from using undiluted alcohol.

Can I attach a strap card?

The case is tightly constructed and is not designed for such use, so it is not possible to attach a strap card.